billing info not accepted

  • 2 May 2014
  • 4 replies

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.

Best answer by Jessica H. 11 November 2020, 17:37

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4 replies

Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?
I did that, entered all of my new information and it was not accepted.

same as me

Please contact support for help with updating your billing information.