HELP - Files Do Not Download, they stay in perpetual pause.

  • 18 December 2018
  • 3 replies

  • New Participant
  • 1 reply

When a file is shared...I click on begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

3 replies

I've reached out to Ring Central...they are having to escalate this case.  There is no current answer.

Having the same problem on Win 7. Did you ever find a solution?

Userlevel 2

Hi MJ, please contact our Technical Support to troubleshoot this issue. All of our Support numbers can be found here. You can also create a web case here.