Question

I can't get hold of my sales rep for support, who should I contact?

  • 11 December 2023
  • 1 reply
  • 138 views

Hello, I have several issues that I need help with but my sales rep is no longer answering my calls/texts/emails.

I was unknowingly charged for the phone device, my sales rep said he'll try to get credit to my account, but I haven't heard back. I also need assistance with setting up another phone but cannot get help. Who is the best department to escalate this to?


1 reply

Userlevel 2

Hey Lydia, to assist you with your concern, please connect with me at Community.Support@RingCentral.com. This will enable me to reach out to your Account Manager and provide you with the necessary assistance. Thank you.

Reply