RingCentral, please provide a spam flag remediation service for your phone numbers

  • 10 July 2024
  • 1 reply
  • 8 views

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.


1 reply

Userlevel 2

Hey, @Leah V. You may have already seen these two articles, but perhaps they can help to address your concerns. 
How do I avoid my number being marked as spam?

Open options for users when phone number is mistakenly flagged as spam, junk, fraud, or scam calls

 

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