Solved

Switch off RC this call is being recorded message

  • 2 November 2020
  • 2 replies
  • 2307 views

Hi there, does anyone know if you can switch off the RC message informing the caller that the call will be recorded? In our own message we inform our callers that the call is being recorded.

icon

Best answer by Anonymous 5 November 2020, 17:02

View original

2 replies

Hello @Mark Perkins, we don't have features that mute the announcement for the call recording. However, you can do a workaround. You can customize the announcement, such as an advertisement for your company slogan or any other greeting you may. You can also share your idea HERE. Thank you!



2020-11-06-00-01-30.png

you can record one second of silence as the recording. Then it will appear as if the prompt is not being played.

Reply