Question

Tips for removing a call queue

  • 25 May 2021
  • 1 reply
  • 216 views

We just recently went live with RingCentral and opted to establish a call queue for some of our extensions.

We have seen that the call queue feature is a burden for these extensions given that we cannot remove the "press 1" prompt for outside callers and we would like to remove those extensions from the queue.

Is there an easy way to remove this queue?


1 reply

Userlevel 2

Hi Andrew, there is no option or workaround to remove this. Please add your vote for this feature request here.

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