Question

Adherence for Agents Making Outbound Calls

  • 25 July 2023
  • 0 replies
  • 66 views

I have a team of agents whose primary role is making outbound calls (appointment reminders and preregistration. Their shift work code is "Outbound Calling", and they are in adherence when MAKING calls. As soon as a call connects, they are OUT of adherence. Which is maddening...does anyone else have this issue and can you suggest a solution?


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