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Agent status

  • 3 December 2020
  • 2 replies
  • 265 views

How can you set up additional agent states such as Lunch Break Etc? And it there is a way to make those changes, what report will populate that information?


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Best answer by Anonymous 18 December 2020, 15:36

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Hello @Jim Staggs! This feature is not available for a regular office account. However, it is available in our Contact Center accounts. Please see HERE for more info about Contact Center. Thank you!

Thanks


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