Question

Dashboard with total call duration per extension

  • 24 May 2018
  • 1 reply
  • 497 views

Hi All,


I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summing up call duration per agent in total.


It is possible to have a dash board that states the extension with number of calls made and the total duration live feeding through for the total calls made? every other phone provider has this, i dont want the hassle of changing providers if this can be accessible through ring central?


Thanks,


Nahrain


1 reply

Hey Nahrain,

Have you looked into our Live Reports feature? I believe it would help you! You can always ask your Account Manager for more information and a demonstration :) 

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