Dashboard with total call duration per extension

  • 24 May 2018
  • 1 reply

Hi All,

I run a call centre and the team is getting bigger and its really time consuming downloading call logs and summing up call duration per agent in total.

It is possible to have a dash board that states the extension with number of calls made and the total duration live feeding through for the total calls made? every other phone provider has this, i dont want the hassle of changing providers if this can be accessible through ring central?



1 reply

Hey Nahrain,

Have you looked into our Live Reports feature? I believe it would help you! You can always ask your Account Manager for more information and a demonstration :)