question

david335384040 avatar image
david335384040 asked Anirban answered

Cold Transfer - ALWAYS Show Incoming Caller ID?

We only do cold transfers.

Our PolyCom phones show the caller-id of the extension transferring a call by default UNLESS the person dping the tarnsfer holds Transfer button for a couple of seconds.

We NEVER want to see the extension which is transferring the call. We ONLY EVER want to see the caller ID of the incoming, original caller.

This is causing me a lot of grief.

Is it possible to deactivate the default behavior and ONLY SHOW ORIGINAL INCOMING CALLER ID?

Thanks,

ft,

phonecall handling
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1 Answer

Anirban avatar image
Anirban answered

I think a feature request is generated here

https://ideas.ringcentral.com/ideas/ENTCOM-I-48

Please check if this is similar to your case

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