Accept Call Queue toggle

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George Georgiou asked Sep 17, '21 Phong Vu answered Sep 17, '21

Accept Call Queue toggle

I Have looked everywhere but cannot find this answer , is there a way we can have the ability for users to not change their "Accept call queue status" .Ideally i want this button gone. Online it says to visit https://support.ringcentral.com/ca/en/article/Remote-Member-Management-for-Call-Queues.html

This does not work. The toggle falls under Member status rather than queue status so changing the "Allow members to change their queue status" to Not allowed does not nothing.

Any help would be greatly appreciated.

call queues

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2021-09-17T22:39:40Z

Phong Vu answered Sep 17, '21

It should work. Check out this dev guide at the "Enable/disable call queue members to change their status" section. I have tested it when writing the guide and I am sure it works.

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