Hi ,
We are using conversations API(POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations) to create the Direct message using Bot access token.
When the members having same username with different domains then RingCentral shows internal server error.
Payload :
Response from RingCentral :
{
"errors": [
{
"errorCode": "GLP-001",
"message": "Service internal error. Consult RC support."
}
]
}
Could you please help us to resolve this issue ?