question

Code Brew avatar image
Code Brew asked Phong Vu answered

Not able to switch the RingCentral Desktop app to Sandbox to make call recording for graduation requriements.

I downloaded the desktop application.But after pressing (Ctrl + F2) , no option shows to select the sandbox mode.

graduation
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1 Answer

Phong Vu avatar image
Phong Vu answered

Did you download the app from these link?

screen-shot-2022-02-03-at-94617-am.png

Or do you mean the RC app?

Anyway, the Ctrl + F2 is for the RingCentral Phone for Desktop. And if you want to use the RC app, use the sandbox Web app.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys