question

Usha Naidu avatar image
Usha Naidu asked vyshakhbabji Deactivated answered

RealTimeUpdates not working for DoNotDisturb of RingCentral adapter when changing state from state Invisible to DoNotDisturb

RealTimeUpdates/Webhook event is not working for DoNotDisturb of RingCentral adapter when changing state from state Invisible to DoNotDisturb.

Steps :

  1. Login with sandbox number in RC Phone app
  2. Change the status to Invisible
  3. Now change the status to DoNotDisturb

Actual Result : We are getting the same webhook event as Offline for both Invisible and DonotDisturb status.

Expected Result : For DoNotDisturb status, we should get DoNotDisturb as presenceStatus.

Application using : RingCentral Phone app.

1644383352294.png

Hope this issue will get fixed. Will be waiting for the issue to be fixed.

Thanks in advance!

Usha Naidu

Email : usha.naidu2011@gmail.com

Contact : +919890379325

webhooks
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2 Answers

Phong Vu avatar image
Phong Vu answered

What is the presence notification status you showed above? Is that the one you said it does not work?

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vyshakhbabji avatar image
vyshakhbabji Deactivated answered

DND status already shows 'TakeAllCalls' / 'DonotAcceptAnyCalls' when you switch DND right?
Presence is Aggregated presence status, calculated from a number of sources which mean that is is the status of the device - Offline, Busy, Available


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys