question

Michael Hemp avatar image
Michael Hemp asked Michael Hemp commented

Call Queue reporting on "Accept Queue Calls"

Hi Ring Central,

We are looking for a way if we can report on how long in a day our call representatives have "Accept Queue Calls" toggled on/off and if possible the times they have toggled this setting off and on.

Is there a way to do this with the analytics tool provided? Our company is using an MVP license if that matters.

If I am asking this in the wrong place please let me know.

call queuesanalytics and reporting
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Michael, I also personally think that this feature is a must-have, but unfortunately, this is not available. Please add your vote here.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app