question

Neeraj Kushwaha avatar image
Neeraj Kushwaha asked Phong Vu answered

SMS service is not available

Hi have created a sandbox account for testing the SMS API's in ringcentral but the SMS service is not available for the account. its says "The selected sandbox account doesn’t support SMS feature. Contact Customer Support if needed!"

My sandbox account number is: +16167470041

sms and text messaging
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1 Answer

Phong Vu avatar image
Phong Vu answered

Can you login your sandbox account online portal, open the super admin user and add a new phone or a direct phone number and try again.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys