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Anas Usmani avatar image
Anas Usmani asked Suyash Joshi commented

SandBox not showing correct count of API calls

We are having issue in passing graduation. the application status is showing as i have not called any API but i have tried more than 50 call logs API without errors. please assist.

developer sandbox
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Suyash Joshi avatar image
Suyash Joshi answered Suyash Joshi commented

Hi @Data Science @Brian Memmen @Anas Usmani this issue should be fixed now, please try again.

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Data Science avatar image Data Science commented ·

Worked.

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Suyash Joshi avatar image Suyash Joshi ♦ Data Science commented ·

@Data Science great, please make this answer as "accepted" so we can close this issue.

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Suyash Joshi avatar image
Suyash Joshi answered Anas Usmani commented

Can you share your developer email address and application name and I can look into our backend system for you ? Also, note that the actual API metrics can take some time to reflect in the dev portal so check again after some time. Related information for your reference: https://developers.ringcentral.com/guide/basics/production

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Anas Usmani avatar image Anas Usmani commented ·

dev email : anasusmany@hotmail.com
Application Name : Engage Voice Quick Start App
we have waited for more than 3days but it is not reflecting API counts

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Suyash Joshi avatar image Suyash Joshi ♦ Anas Usmani commented ·

Thanks, checking it internally.

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Suyash Joshi avatar image Suyash Joshi ♦ Suyash Joshi ♦ commented ·

Hi @Anas Usmani turns out this is an issue internally we are working on so please bear with us. However, if you'd like your app to be graduated, just file a support ticket using this link - https://support.ringcentral.com/new-case.html and the team will take care of it for you.

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Brian Memmen answered Brian Memmen published

I an having the same issue.

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Data Science avatar image
Data Science answered Phong Vu commented

I had the same issue yesterday and today. It worked fine a week ago.

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Phong Vu avatar image Phong Vu ♦♦ commented ·

It was fixed yesterday and should be working now.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys