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Codimite Development asked Phong Vu answered

Webhooks for RingCentral VCC

I need your assistance with VCC Webhooks for long-hold call routing. As I investigated its RingCentral MVP, do we have any webhook to detect real-time a call that has been waiting in the queue for more than 2 minutes and forward this call to a certain external number within the RingCentral Call Center?

I would much appreciate your assistance in this case.

webhookscontact center
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Phong Vu answered

Please read this article and try the notification subscription with the telephony session event notification. Let me know when you have further questions.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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