question

Ken Yap avatar image
Ken Yap asked mary-community-moderator commented

Ringing time is < 10 seconds for call center call queues

We have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the project phase and not yet in production.

We did a test to simulate the problem we have.

Tried calling few call center numbers, and informed call center agents not to pick up. The ringing time is only last for 10 sec then straight to the voicemail.

How do we set the ringing time to last for > 1 mins? please can you advise?


ringcentral appcall queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hi @Ken Yap, please adjust the Maximum caller waiting time in queue under Wait Settings.

screen-shot-2022-08-09-at-110306-pm.png


screen-shot-2022-08-09-at-110306-pm.png (70.6 KiB)
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Ken Yap avatar image Ken Yap commented ·

Hi Mary, Thanks for your advise.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Ken Yap commented ·

You're most welcome!

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