question

Rob Jent avatar image
Rob Jent asked mary-community-moderator answered

Error Logging In

I had a free ring central video account. However, I purchased a standard service and created a new account but used the same email address, so when I try to login to the new account, I get an error that says "Credentials Already in Use".

log in
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

You will be getting this error because it is not allowed to use the same email twice for creating or associating it with an extension. To proceed with using the email on a new account, you must delete your subscription on the old one.

Here's a KB article on how to cancel your RingCentral Video Pro account.

https://support.ringcentral.com/app/overview/desktop-web/canceling-ringcentral-video-pro-plus-account.html

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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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