question

Cat Theriot avatar image
Cat Theriot asked Phong Vu answered

When forwarding from Google Voice to Ring Central, Ring Central's IVR is not picking up.

  1. I have Google Voice.
  2. I have Ring Central setup.
  3. I have forwarded my Google Voice to my Ring Central.
  4. When I call from my cell phone to Google Voice, Ring Central rings.
  5. I am not getting my IVR which I setup on Ring Central. It just rings & rings.
call forwardingivrgooglecustom greeting
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1 Answer

Phong Vu avatar image
Phong Vu answered

This is complicated and need more inputs such as which phone number did you forward the voice call to. And how did you setup your company IVR.

This type of question is better asked from the dev support team so pls create a support ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

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