question

Prajakta Joshilkar avatar image
Prajakta Joshilkar asked Tyler Liu answered

RingCentral -webphone

Hello,

I'm attempting to implement ringcentral-webphone, and whenever I accept an incoming call, the end user can hear my voice, but I can't hear him; is this a problem, even though I've connected the digital Line to the app?

Is there anything I'm missing out?

call handlingerrors
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1 Answer

Tyler Liu avatar image
Tyler Liu answered

Make sure that you specified the correct HTML <video/ > element for remote media. You may reference this implementation: https://github.com/tylerlong/ringcentral-web-phone-demo/blob/main/src/main.tsx#L78

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys