question

Mayur Upadhayay avatar image
Mayur Upadhayay asked Phong Vu commented

User Phone is not activated

It has been more than 48 hours since I added a phone / device and number associated with that device (as seen in attached screenshot) after following the steps on this link - https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US

But still the Status has not changed from N/A to active.
1669382185033.png

softphonephone numbers
1669382185033.png (42.6 KiB)
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Is this your sandbox account? What is the account id or main company number? Have you tried login the RingCentral App?

4 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mayur Upadhayay avatar image Mayur Upadhayay commented ·

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account
1669701436410.png

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)
1669701495787.png

0 Likes 0 ·
1669701436410.png (5.4 KiB)
1669701495787.png (253.6 KiB)
Phong Vu avatar image Phong Vu ♦♦ Mayur Upadhayay commented ·

Thanks for providing the details. I think this is similar to the issue reported in this thread.

Please just open the RC app for sandbox direct from this URL https://app.devtest.ringcentral.com

0 Likes 0 ·
Mayur Upadhayay avatar image Mayur Upadhayay Phong Vu ♦♦ commented ·

All right! I was able to login and tried to update the emergency contact through the ringcentral app. But the app always throws an error as shown in attached screenshot.
1669810086889.pngMoreover I inspected the API calls for this particular action and was able to find that assign-line API returned with error (EME-391)
1669810326863.png

0 Likes 0 ·
1669810086889.png (55.1 KiB)
1669810326863.png (27.0 KiB)
Show more comments

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys