question

KHANH TRUONG avatar image
KHANH TRUONG asked Phong Vu answered

Unable to send certain text message

Hello Dev Team

I have this SMS here that has status SendingFailed, I believe it has something todo with the context itself, some words or keywords are being blocked. Can you have identify what is the issue here. Thank you!


MessageId : 2013482600031 and 2013492165031

Message Body: RECEVIED: TD BANK 2,091.55 SYNCB/SAMS$2,909.36 MACYSDSNB $1,125.42 JPMCB CARD$1,169.80 CAPITAL ONE$980.15 IN PROCESS: SYNCHRONY BANK $2,136.21 SYNCHRONY BANK PAY PAL $2,500.00 DISCOVER $5,813.36 CITI BANK $1,606.78



sms and text messaging
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1 Answer

Phong Vu avatar image
Phong Vu answered

As a new requirement for business text messaging, you are required to register for TRC from here https://www.ringcentral.com/tcr

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys