Invalid syncToken when performing ISync on Message Store API

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Josh Calloway asked Dec 15, '22 Phong Vu answered Dec 16, '22

Invalid syncToken when performing ISync on Message Store API

I am getting and invalid syncToken when performing and ISync on the message store after running the FSync to get a token. The FSync works fine but when I use the returned token to follow up with an ISync I get the error. I can also replicate the problem by just using the api interface at https://developers.ringcentral.com/api-reference/Message-Store/syncMessages. If I run an FSync and then copy the returned token into the form field and switch to ISync I get this error:

{ "errorCode": "InvalidParameter", "message": "Parameter [syncToken] is invalid", "errors": [ { "errorCode": "MSG-333", "message": "Parameter [syncToken] is invalid", "parameterName": "syncToken" } ], "parameterName": "syncToken" }

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Answer 1 · 2022-12-16T14:23:36Z

Josh Calloway answered Dec 16, '22 Phong Vu commented Dec 16, '22

As a follow-up, it would appear that you can't use any of the date fields to run the ISync. Eliminating that from the parameters seems to have "resolved" the issue.

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Phong Vu ♦♦ commented · Dec 16, 2022 at 03:31 PM

Thanks for sharing your solution.

0 ·

Answer 2 · 2022-12-16T15:37:15Z

Phong Vu answered Dec 16, '22

Here is a simple example how to sync the message store in Node JS.

syncExtensionMessageStore("")

async function syncExtensionMessageStore(syncToken){
    console.log("===== sync_extension_message_store ======")
    var endpoint = '/restapi/v1.0/account/~/extension/~/message-sync'
    var params = {}
    if (syncToken == ""){
      params = {
        dateFrom: "2021-08-02T23:59:59.999Z",
        syncType: 'FSync',
        recordCount: 250
      }
    }else{
      params['syncToken'] = syncToken
      params.syncType = 'ISync'
      params.recordCount = 250
    }
    try{
      const resp = await platform.get(endpoint, params)
      var jsonObj = await resp.json()
      //console.log(jsonObj)
      if (jsonObj.records.length > 0){
        setTimeout(function(){
            syncExtensionMessageStore(jsonObj.syncInfo.syncToken)
        }, 2000)
      }else{
        console.log('Done!')
      }
    }catch (e){
      console.log(e.message)
    }
}

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