question

Melissa Fischer avatar image
Melissa Fischer asked Phong Vu answered

Audit Logs

I am not a developer, and it appears the only way to get audit history for text messaging is to use the API. Anyone have advice for how a rookie may accomplish this? We are in a highly regulated industry and sometimes need to pull audit logs for litigation.

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1 Answer

Phong Vu avatar image
Phong Vu answered

Check if this app is available for your RingCentral account plan. If not, you can run this app (you need to login the app with a super admin user) periodically to export your account message store and download the files.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

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  • On Windows: press "Ctrl + F2" keys