question

Nelly Pingoy avatar image
Nelly Pingoy asked mary-community-moderator answered

Employee Turnover

How can I have the extra line switched over to a new employee?

ringcentral app
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Nelly Pingoy, is the extra line assigned to an extension?

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Nelly Pingoy avatar image Nelly Pingoy mary-community-moderator ♦♦ commented ·
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

The first option is to edit the current details of the extension (if no longer in use). Please follow the steps on the link below.

https://support.ringcentral.com/article-v2/12447-RingCentral-App-Admin-Change-User-Details-Online-Account.html?brand=RC_US&product=RingCentral_App_Desktop&language=en_US


The second option is to unassign the line (retain the extension), then assign it to a new user. The instruction to do this is found in the article below.

https://support.ringcentral.com/article-v2/Unassign-DigitalLine-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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