question

888 James Padgett avatar image
888 James Padgett asked Joe Cache answered

Is there a way to have a call ring 3 phones in a ring group and then be sent to an IVR menu if no-one answers??

Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.

phone
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @888 James Padgett, this kind of setup is not possible in your phone system. You may submit a feature request about this. Go to https://ideas.ringcentral.com/. Thank you!

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SHARON MARTIN avatar image SHARON MARTIN commented ·

We want this as well.

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1 Answer

Joe Cache avatar image
Joe Cache answered

This is now possible - they've updated the core programming, and you can send a Call Queue to an IVR extension.(in the Call Handling / Wait Settings)


Let me know if you need screen shots/breadcrumbs.


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