Web hook no longer works for present events while in production.

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alec-dfour3343 asked Mar 4, '17 Tyler Liu answered Mar 7, '17

Web hook no longer works for present events while in production.

We are in production for months. Today at 1.53PM presence hook is no longer being called.

Then I discover that subscription was not running. The subscription was refreshed less that 24 hours ago much less than subscription expiration. What would be the reason for that?

webhooks

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
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Answer 1 · 2017-03-04T03:49:46Z

Tyler Liu answered Mar 4, '17

Is it restored now? Are there any exceptions in the log?

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Answer 2 · 2017-03-04T19:19:06Z

alec-dfour3343 answered Mar 4, '17

Actually subscription was not renewed and expired. I restarted app, created new subscription.

When renewing subscription my app gets the list of extensions; to do that the app renews access token and gets this error

refresh token:{ "error" : "invalid_grant",
"errors" : [ {
"errorCode" : "OAU-202",
"message" : "Refresh token was not issued for this application"
} ],
"error_description" : "Refresh token was not issued for this application"
}

What is application in this context?

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Answer 3 · 2017-03-05T15:00:05Z

Tyler Liu answered Mar 5, '17

I think application is the app you created in developer.ringcentral.com. It seems that you are unable to refresh your access_token. If access_token expired, subscription will expired too(sooner or later).

I am not sure of the root cause without seeing the source code. Could you please post some sample code?

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Answer 4 · 2017-03-06T21:49:26Z

alec-dfour3343 answered Mar 6, '17

Yes. You are correct. We updated our app and got new app key. So we need to shutdown app and restart using new app key. A bit of a hassle when you upgrade your app.
Thank you for your help.

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Answer 5 · 2017-03-07T00:55:33Z

Tyler Liu answered Mar 7, '17

You are welcome!

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