WOW so this is not useable? Is there no update on this at all?????
Has there been any update on this subject. We are brand new to RC and I see the popup still opens in the same window and users lose their work.
Yes, this is not a limitation in RC but a restriction in SF.
Our solution has been to only make the window pop when our agent answers the call. That way they have time to save any work or simply not pickup the phone.
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