question

matt-resmer13992 avatar image
matt-resmer13992 asked Tyler Liu answered

Can an account have multiple inbound lines?

Hi Guys,


I'm writing an application for a call center environment and I've got a couple of related questions ...


1 - Can an account have multiple inbound lines with different phone numbers?


2 - If (1) is a "yes", how can I determine which of those inbound numbers was dialed when I receive a presence call event in a WebHook for an extension? (noting that the "from" field will have the callers number and the "to" will have the extension number)


3 - If (1) is a "no", how does it work then? Does a call center need multiple accounts i.e. one for each inbound phone number?


4 - If (3) is a "yes", can those different accounts share the same extensions so that calls can be routed to the same handsets/extensions no matter which line they came in on?


Thanks for the info

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1 Answer

Tyler Liu avatar image
Tyler Liu answered
/restapi/v1.0/account/{accountId}/extension/{extensionId}

So an account can have multiple extensions, each extension can have an extension number and a phone number.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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