question

robert-incorvaia16201 avatar image
robert-incorvaia16201 asked saadetswift16514 answered

Glip - what is the order that documents are faxed through Glip?

Hello, I am new to the Community.


How does a user control the order in which documents are faxed through Glip when attaching the documents? I thought that the pages were faxed in the order that they were attached... but now I have multiple examples where that is not the case.


Thank you.

fax
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saadetswift16514 avatar image
saadetswift16514 answered
Hey Robert, could you provide details about what it looks like? For instance, if the cover page ending up at the end of the fax instead of the beginning?
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robert-incorvaia16201 avatar image
robert-incorvaia16201 answered
Getting you the examples, stand by.
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robert-incorvaia16201 answered

This is the a picture of the order that the documents were attached for faxing:   https://reliablesolutionsgroup.box.com/s/0icqq52qr7fptz9mp25vt1waxeyzou1h

This is the order the documents actually were faxed:
1.  Cover sheet
2.  Compare DS3
3.  Letterhead
4.  Pri vs

Is it alphabetical?

Thank you.

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saadetswift16514 avatar image
saadetswift16514 answered
So am I, lol! So, if you send it, does it stay in that order?
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robert-incorvaia16201 avatar image
robert-incorvaia16201 answered
The order that the files are attached is not the order they end up being sent.
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robert-incorvaia16201 answered
Your "Open Case" button does not work.
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saadetswift16514 avatar image
saadetswift16514 answered
Well, I'm going to say we should have our Support Team look into this. Please open a case and include the screen shots you shared.


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robert-incorvaia16201 answered
Another example...

Picture of the order that the files were attached:   https://reliablesolutionsgroup.box.com/s/553uvqk00zttldzrnws8zyvbxgl9wid8

Actual order they were faxed:
1.  Cover sheet
2.  Letterhead
3.  Compare DS3
4.  PRI vs

Now I am really confused.

Thank you.
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saadetswift16514 avatar image
saadetswift16514 answered
Oh no! Thanks for letting me know :)

You can go here
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