question

maroun avatar image
maroun asked mary-community-moderator edited

Ringcentral in citrix environnement

I have to install the softphone of Ringcentral in a VDI environnement and does not work, we have citrix environnement and have difficulties to make it work, can you please help
partner compatibility
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Maroun, honestly, we do not support nor recommend the use of a VDI environment with our apps.
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

arnaud-pain avatar image
arnaud-pain answered saadetswift16514 commented
If you do not support why you have this  https://support.ringcentral.com/s/article/9405?language=en_US ???
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image saadetswift16514 commented ·
Hey Arnaud, 

RingCentral Contact Center is a separate package :) and we partner with inContact for it. RingCentral Office doesn't support these types of environments for the softphones
0 Likes 0 ·
jay123456789101112 avatar image
jay123456789101112 answered rhys-davies12728 commented
Hi Saadet,

Just to be clear. You do not recommend installing RingCentral (Glip) on Citrix and you do not support it. Is that right?
3 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·
Hello Jay!

That is correct.
1 Like 1 ·
jay123456789101112 avatar image jay123456789101112 commented ·
Thank you so much for the clarification. Been busting my head trying to make it work on Citrix. :(
0 Likes 0 ·
rhys-davies12728 avatar image rhys-davies12728 commented ·
You really should be able to make it work with Citrix VDI because each desktop is individual and is not accessing shared resources unlike Remote Desktop services.  A lot of people will now be requiring this as a result of the huge increase in remote working
0 Likes 0 ·
Matt Mattern avatar image
Matt Mattern answered mary-community-moderator commented

I cant sell this to my customer of 150 users if this won't support chat in GLIPT, its a deal killer


1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Matt,

You may submit a feature request regarding this. For the guidelines, please check on this article,
Submitting and Voting for Product Ideas

0 Likes 0 ·
jessica-community-moderator avatar image
jessica-community-moderator answered
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app