question

kenda-schpok16265 avatar image
kenda-schpok16265 asked jessica-community-moderator answered

I keep getting a failed fax.

I have tried to send the same domestic fax in teh US this over 20 times! I successfully sent a fax with more file attachments to the exact same recipient prior to this one, so I know the information and file names should work.

fax
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hey Kenda, 

This situation seems like it may need some live troubleshooting, I think it would work best if you opened a case with our Support Team! 

Open support case online   
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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