question

shawn8224 avatar image
shawn8224 asked Anirban answered

SLA info for the RingCentral Rest API

I have two questions:

(1) What is the maximum delay in milliseconds between a phone call coming in to RingCentral (by means of both soft/hard phones) and the sending of its "Ringing" notification by PubNub Push Notifications. I have the stats from PubNub (they try for 100ms) but I dont know how much time is added from RingCentral activity.

(2) I also need the same info when the notification is sent from RingCentral via the web hook approach.


More generally, is there any SLA info for the RingCentral Rest API? I can't seem to find anything so thought I'd ask.

rest api
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1 Answer

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Anirban answered

Please pass these queries to the developer support team by submitting a help ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys