question

christine-preston avatar image
christine-preston asked jessica-community-moderator answered

How to get Queue calls not to follow business hours

I have my office hours set to 8 AM - 3 PM. However, I am part of a Support Queue for after hour emergencies. Can I & if so, how do I set it that if it is a Queue call for it to ignore the business hour settings?

call queues
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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Christine, 

Check out this article on setting up call handling for after hours! 
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