question

tonya-shrigley avatar image
tonya-shrigley asked Becky-Community_Manager answered

Caller Id or ring tone to differentiate incoming calls

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

caller id
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Becky-Community_Manager avatar image
Becky-Community_Manager answered
Unfortunately, at this time we only have the ability to differentiate calls coming into the RC app vs. the native cell phone calls. 
Our product is aware of this ask and you can add your vote to the following thread:

https://community.ringcentral.com/ringcentral/topics/add-custom-ringtones-for-mobile-app-desktop-app-and-deskphones?topic-reply-list%5Bsettings
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app