question

jim-asche4029 avatar image
jim-asche4029 asked Anirban answered

Unable to open call recordings on my computer

I am unable to open my call recordings to my computer. I am able to download it from the a admin portal. But, After downloading I am getting an error that it could not be opened

call recording
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1 Answer

Anirban avatar image
Anirban answered

What is the error you are getting? Please specify the error details

As per the ref, the file should be in .mp3 format:

https://support.ringcentral.com/s/article/How-to-listen-to-Recorded-Calls-online?language=en_US

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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