question

Laferil Smith Jr. avatar image
Laferil Smith Jr. asked Greg Vinyard commented

CallQueuePresence Feature Not Available

When trying to access the API for call queue presence we are getting a Forbidden response with error code "BIL-103", and response message "Feature [CallQueuePresence] is not available for current account". How do we get this feature added so that we can properly test these APIs?

rest apicall queuespresence
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Can you post the exact endpoint?

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Laferil Smith Jr. avatar image Laferil Smith Jr. Phong Vu ♦♦ commented ·

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/call-queue-presence

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Greg Vinyard avatar image Greg Vinyard Phong Vu ♦♦ commented ·

Any update on this? I'm working on an app that only checks CallQueuePresence and I can't test it because of the same error.

{
  "errorCode":"BIL-103"
  "message":"Feature [CallQueuePresence] is not available for current account"
    "errors":[
      0:{
        "errorCode":"BIL-103"
        "message":"Feature [CallQueuePresence] is not available for current account"
        "feature":"CallQueuePresence"
      }
    ]
  "feature":"CallQueuePresence"
}


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Phong Vu avatar image Phong Vu ♦♦ Greg Vinyard commented ·

What is your sandbox account main company number?

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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

I could not find that API, not sure if it is an internal API or not yet. But can you try this API and also send me the link to that API reference as I might miss it from the document.


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Laferil Smith Jr. avatar image Laferil Smith Jr. commented ·

The link to the API I'm using is here. However, the one you posted is for grabbing presence based on groups, but I am trying to pull presence for all the call queues that an extension is in.

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Phong Vu avatar image Phong Vu ♦♦ Laferil Smith Jr. commented ·

My bad, it's just right below the link I sent you (the effect of haven't had morning coffee)

I will have a look at it and let you know.

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Phong Vu avatar image Phong Vu ♦♦ Laferil Smith Jr. commented ·

Can you give me your production and sandbox account numbers?

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Laferil Smith Jr. avatar image Laferil Smith Jr. Phong Vu ♦♦ commented ·

Sandbox: +1747264xxxx

Production: +1479442xxxx

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys