question

Rajarshi Banerjee avatar image
Rajarshi Banerjee asked Phong Vu answered

Call routing depending on the incoming call

I am new to Rigncentral Api. I have two list of phone numbers (List A and List B). Now I want to check incoming calls, and depending on the phone numbers if its falls into List A it will be routed to extension 1 and if List B then routes to ext 2.
Now to achieve this what will be the best way?
Need urgent guidance.
Thanks in advance.

call routing
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1 Answer

Phong Vu avatar image
Phong Vu answered

This blog should give you a great overview to start with.

And the Call Control APIs would help you to build your own call forwarding logic.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys