question

evan cochrane avatar image
evan cochrane asked evan cochrane commented

credentials already in use login error message

when trying to login to the app on the computer or phone I am unable to login. I tried resetting my password, which I was able to reset but still receive the credentials already in use error message.

log in
2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello @evan cochrane, apologies! May I know what the error that you are getting is? Can you post the screenshot, please? Thank you!

0 Likes 0 ·
evan cochrane avatar image evan cochrane jenn-community-moderator ♦ commented ·

It looks like I replied to your message with a new answer instead of a reply. Please see my below answer

0 Likes 0 ·

1 Answer

evan cochrane avatar image
evan cochrane answered

sometimes I get this message, othertimes it says "your email domain is already on ringcentral in a company with a different account".

login.png


login.png (215.6 KiB)
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app