I called support and learned this is expected behavior. This is not how other call recording systems work. The call should stop recording for the hold and start back once resumed.
I called support and learned this is expected behavior. This is not how other call recording systems work. The call should stop recording for the hold and start back once resumed.
I agree with Chris. After the call is resumed it should start recording on the extension that continues the call. Right now I am looking for important conversations that happened after the call was retrieved from Park 71. I can see the length of the call shows it connected; however I am unable to find the recording. Anyone have a fix for this?
We would like to have Park Location/ Extension be available for Automatic Call Recording so that they don't have to patch 1 call to another. UID: 268820041.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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