New Ringcentral customer! I have a user/extension with a dedicated, real phone number. An outsider can currently directly dial that dedicated 888-XXX-XXXX number and reach the user.
However, our workflow never calls for an outsider to directly call that user. Instead, we want customers to call our main company number, work through the IVR menus, and (if appropriate) be transferred to that user by IVR. That number is currently receiving many irritating junk calls.
How can we block all external, incoming calls to that number, but still allow IVR transfers to it? I tried to remove the external phone number from the user entirely - but it appears ringcentral requires a user/extension to have a real phone number.
Thanks for your help!