I have created an application on sandbox with Subscription and Read Presence permissions. Created a subscription to listen for inbound calls and send a webhook request to our server. All worked fine in sandbox (i.e called the sandbox number and received the payload as expected). I have graduated the app to production and registered the same webhook, but it doesn't work. I am not getting any hits to the registered endpoint, even though calls are constantly being made to the company
Do you subscribe for presence event notification at extension level or account level?
Thanks, yeah, I figured I should subscribe to each extension individually. So I called get extensions first, and then subscribed to all of them by passing them to the `eventFilters` array. Is there a way to subscribe on the account level (passing ~ just subscribes to my extension)?
Yes, if you would like to receive presence event of all extensions under your account, use the account level. Here is the reference
https://developers.ringcentral.com/api-reference/Account-Presence-Event
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