How do I fix: We were unable to connect to the RingCentral messaging service.
Dec 18, 2020 at 5:28pm • 3 replies • 0 likes
3 Answers
answered on Mar 4, 2021 at 9:26am
I narrowed it down to a WiFi issue. At our office we have public wifi, my company then has our own router and our own wifi that is connected to the public internet connection. I'm just not sure what to do next.
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answered on Mar 3, 2021 at 10:16am
I am getting this same error. I uninstalled and reinstalled the app again. Any suggestions? The Support team suggested it could be something on my device but I have no idea what that could be. It's working on the mobile app and on my laptop, just not on my desktop
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on Mar 3, 2021 at 10:49am • 0 likes
on Mar 3, 2021 at 1:22pm • 0 likes
No - I wasn't aware I could open a ticket, I was speaking with someone (a "live agent" in the chat feature).
on Mar 3, 2021 at 2:58pm • 0 likes
Please coordinate with Tech Support again so they can escalate it if still not resolved.
answered on Dec 19, 2020 at 1:43am
It may be network issue or any temporary issue. Try uninstalling and re installing the app again.
If the issue still there, try connecting RingCentral support team here to resolve the issue
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