Can i send a new message to a GLIP chat via API

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Juan Zapata asked Mar 15, '21 Andrew Prokop commented Mar 29, '22

Can i send a new message to a GLIP chat via API

Hello:

I am new at this.
I want to know if i can send a new message to a GLIP chat via API.
Thanks for you help.

rest api

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Answer 1 · 2021-03-15T15:38:43Z

Phong Vu answered Mar 15, '21 Andrew Prokop commented Mar 29, '22

Yes, get your chat id using this API

https://developers.ringcentral.com/api-reference/Chats/listGlipChats

Then use the chat id to make a post using this API

https://developers.ringcentral.com/api-reference/Posts/createGlipPost

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Juan Zapata commented · Mar 15, 2021 at 03:54 PM

Thank you very much for your response.

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Andrew Prokop commented · Mar 28, 2022 at 04:46 PM

I have a question about this, @Phong Vu. What is the API call that I use to create a chat with someone when the conversation is not found with listGlipChats? I need an id for createGlipPost and don't see how to create a new one. Thanks.

Update: Is it Create/Open Conversation? I was looking in the chats and posts sections and nothing popped out at me.

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Yatin Gera ♦♦ Andrew Prokop commented · Mar 29, 2022 at 04:41 AM

Hi @Andrew Prokop
Your understanding is correct
You need to first create a conversation if it doesn't already exist using the create conversation api
https://developers.ringcentral.com/api-reference/Conversations/createGlipConversation
The API will return you the existing chatId if a conversation already exists with the given list of users and will not create a new chatId

You then need to use the chatId the above API returns to create a post using
https://developers.ringcentral.com/api-reference/Posts/createGlipPost

To add more context, the way glip works is that it considers every text communication as a "conversation" (unless it is a group)
What that means is that if you need to create an ad-hoc channel (not a group) where 2 or more people are involved, you need to have a "conversation" with a unique chatId

Hope this is helpful

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Andrew Prokop Yatin Gera ♦♦ commented · Mar 29, 2022 at 02:27 PM

Thanks! I hope to have this coded up before too long and will see for myself. :-)

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