question

Shon Rought avatar image
Shon Rought asked Garyn Charlet commented

User RMVD

What does it mean when we have this error pop up, "User RMVD"?

errors
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Shon Rought It may be "User Removed".
Can you clarify where you are seeing this error?

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belinda-montoya7943 avatar image belinda-montoya7943 commented ·

same error

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mary-community-moderator avatar image mary-community-moderator ♦♦ belinda-montoya7943 commented ·

Hi Belinda,

Where are you seeing this error? Please take a screenshot and post it here. Thanks!

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Garyn Charlet avatar image Garyn Charlet commented ·

Hi Mary, Same error here! Status on screen obviously. Polycom IP-550

img-5204-2.jpgThanks for any help!

Garyn

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img-5204-2.jpg (59.4 KiB)
mary-community-moderator avatar image mary-community-moderator ♦♦ Garyn Charlet commented ·

Hi @Garyn, are you not able to call out or does it have a dial tone?

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Garyn Charlet avatar image Garyn Charlet mary-community-moderator ♦♦ commented ·

There is a dial tone and I get a voice message saying "We are sorry but you must restart your phone before you can use it. Please unplug your phone from power, plug it back in again and wait at least 30 seconds before placing a call." Restarting gives the same result over and over.

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1 Answer

Jacob Brown avatar image
Jacob Brown answered

I solved this by making sure:

1) The device is assigned to a user
2) The user has an ACTIVE account
3) The network port that the device is plugged into is active.

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