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Home » News & Announcements
September 2022 Webinars
Tags: community announcement
Aug 31, 2022 at 9:56am   •   0 replies  •  0 likes
Mary-Community_Moderator

Here is the webinar session scheduled for September.

Registration link: https://go.ringcentral.com/ringcentral-university-webinars.html


September 02, Friday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Adding and Managing Users

Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account


September 08, Thursday @ 10:00 AM - 11:00 AM MDT - Contact Center: Ask the Trainer

This hour is dedicated to RingCentral Contact Center customers that need additional training. We can cover any how-to questions related to Contact Center. Please come with questions to ask the RingCentral trainers


September 08, Thursday @ 1:00 PM - 2:00 PM MDT - RingCentral MVP: Managing Call Flow

This session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.


September 09, Friday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Ask the Trainer

This hour is dedicated to RingCentral customers that need additional training. We can cover any how-to questions related to RingCentral. Please come with questions to ask the RingCentral trainers.


September 13, Tuesday @ 1:00 PM - 2:00 PM MDT - RingCentral MVP: Introduction to Reporting and Analytics

This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.


September 15, Thursday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Messaging Basics

Join this webinar to learn all about instant messaging within the RingCentral Application. This session will provide insight on how to use all functions of the messaging tool to make your day of communication seamless. We will review how to chat with individuals or teams, share files, create tasks, and manage permissions and settings in the app as an administrator.


September 20, Tuesday @ 10:00 AM - 10:00 AM MDT - RingCentral MVP: Video Basics

Join this webinar to learn all about starting, scheduling and hosting RingCentral Video meetings within the RingCentral MVP application. This session will provide insight on how to use RingCentral Video to connect with customers and colleagues remotely.


September 22, Thursday @ 10:00 AM - 11:00 AM MDT - Contact Center: My Zone (Agent Experience)

Join us for a high-level overview of Contact Center: My Zone for Agents and how agents use it with Workforce Management and Quality Management.


September 22, Thursday @ 1:00 PM - 2:00 PM MDT - RingCentral MVP: Phone Basics

Join this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.


September 27, Tuesday @ 10:00 AM - 11:00 AM MDT - RingCentral MVP: Live Reports

Join us to learn more about monitoring your RingCentral call queues via Live Reports. The session will provide an overview, cover accessing the report, building dashboard, and more.



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