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Call events are not getting received

  • 15 November 2019
  • 2 replies
  • 1441 views

I've followed this ringcentral tutorial to receive call events when a call is placed but it's not firing events at all when comes in

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Best answer by Phong1426275020 15 November 2019, 21:18

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2 replies

I think it must be some thing was wrong in your environment. Can you test this simple code on your sandbox environment. You can try with and without the param "?detailedTelephonyState=true".

var SDK = require('ringcentral')

RINGCENTRAL_CLIENTID = ''
RINGCENTRAL_CLIENTSECRET = ''
RINGCENTRAL_SERVER = 'https://platform.devtest.ringcentral.com'

RINGCENTRAL_USERNAME = ''
RINGCENTRAL_PASSWORD = ''
RINGCENTRAL_EXTENSION = ''

var rcsdk = new SDK({
      server: RINGCENTRAL_SERVER,
      appKey: RINGCENTRAL_CLIENTID,
      appSecret: RINGCENTRAL_CLIENTSECRET
  });
var platform = rcsdk.platform();
var subscription = rcsdk.createSubscription();

platform.login({
      username: RINGCENTRAL_USERNAME,
      password: RINGCENTRAL_PASSWORD,
      extension: RINGCENTRAL_EXTENSION
      })
      .then(function(resp) {
          subscribe_for_presence_notification()
      });

function subscribe_for_presence_notification(){
    var eventFilters = [
      '/restapi/v1.0/account/~/presence?detailedTelephonyState=true'
    ]
    subscription.setEventFilters(eventFilters)
    .register()
    .then(function(subscriptionResponse) {
        console.log("Ready to receive all users' presence status via PubNub.")
    })
    .catch(function(e) {
        console.error(e);
        throw e;
    });
}

subscription.on(subscription.events.notification, function(msg) {
    console.log(msg.body);
});


@Phong Vu Thank you for the help, this piece of code wasn't working either, going through articles I suspected the permissions I had ("ReadCallLog" and "ReadAccounts" as mentioned in the tutorial) for the ringcentral app might be bit off and after I added the "Read Presence" permissions the code you sent started to work I also ran some tests to make sure this actually is the issue. If I may, I'd like to suggest updating the tutorials to dictate to also include adding the "Read Presence" permission to help first timers like myself.

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