Question

Call Recording API Endpoint in Sandbox

  • 29 March 2018
  • 1 reply
  • 292 views

I am trying to develop an application to retreive some Call Log and Call Recording information as well as the actual Recordings. Unfortunately to promote the application to be used in Production and not just in Sandbox you have to use each Endpoint and test your API calls.


This is a problem because the Sandbox doesn't allow you to save Recordings as far as I know.. so I cannot test the Recording endpoint from the API.


I read another post on the forums to post and give the account information so they can add the "Call Recording" endpoint to my Application. So here I am.


The Application I am developing on the Developer Portal is just called "Recordings". Please let me know what else I should provide.


** I tried calling Support to have this done and they said they cannot touch Developer accounts and I need to make a post to do this.. seems odd?


1 reply

Bryan, I assume you can create on-demand call recordings on Sandbox by using RingCentral softphone. Or if you call via deskphone or PSTN you can try to use *9 as described here https://community.ringcentral.com/ringcentral/topics/code-for-start-and-stop-recording-a-phone-conve...

After that you should be able to test this API in your app.

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